We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

The KAIRO Ritual Guarantee:

We encourage you to use your KAIRO tool consistently for 30 days. Experience the weight, the breath, and the ritual. If, after this period, you feel the tool hasn’t enhanced your daily focus, we will honor a full refund. Under this specific guarantee, we do not need you to return the physical product.

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at kairo-edh-shop@support.fourthwall.com

Refunds Policies

Product Orders Refund Policy

 Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues or under the 30-Day Ritual Guarantee. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations, Tips, and Locked Messages

Donations, tips, and locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund them.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

Botanical Cores: Once the individual packaging of a flavor core is opened, it cannot be returned.

European Union 14-Day Cooling Off Period

For our customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition that you received it, with its original packaging and proof of purchase.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.

International Orders

KAIRO is proudly shipped from our studio in Israel.

 International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. Delivery times typically range between 7-14 business days once fulfilled. You are responsible for any customs fees imposed on your package.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.